Terms of Service

Effective November 12, 2026

These terms govern your use of pwtailoring.com and the services offered by PW Tailoring, including appointments, consultations, and custom or made-to-order clothing.

Our services

PW Tailoring makes made-to-measure and made-to-order menswear by appointment, in Baltimore. We also offer virtual consultations and, for clients outside the Baltimore area, traveling appointments subject to the terms we discuss with you in advance.

Appointments

Appointments can be requested through the site or by contacting us. Submitting a request does not guarantee a particular date or time until we confirm it.

Orders

When you place an order, you are commissioning a garment made for you. Details such as cloth, construction, styling, price, and timing are confirmed as part of the order. Most orders are completed in approximately 6–8 weeks, though timing can vary with construction, cloth selection, and availability. Occasional delays may occur when a fabric or material is limited. Expedited production, if available, must be confirmed in advance and may carry an additional charge.

Pricing and payment

Prices depend on cloth and construction. Current starting prices are listed on the site and may change. The price for your order is the price we confirm with you when the order is placed.

A deposit of half the order total is due when you place the order. The remaining half is due before you leave with the garment. Once cloth has been cut for your order, the order cannot be cancelled.

Returns

Custom and made-to-order orders are final, as described in our Returns & Refunds policy. We will address fit through alteration, and we may replace a garment if there is a material issue in workmanship, quality, or fit that cannot reasonably be resolved that way.

Your responsibilities

Please give us accurate information, attend fittings we schedule with you, and follow any care guidance we provide. If a delay on your side holds up a fitting or a decision we need to complete the work, the timeline may change.

The website

We aim to keep the site accurate and available, but we do not warrant that it will always be complete, current, or uninterrupted. Photographs, descriptions, and starting prices are for general information; the finished garment is defined by what we confirm with you in the order.

The site and its content belong to PW Tailoring or our licensors. You may not copy or reuse them for commercial purposes without our permission.

Limitation of liability

To the fullest extent permitted by law, PW Tailoring is not liable for indirect, incidental, or consequential damages arising from your use of the site or our services. For custom work, our responsibility is as set out in these terms and in our Returns & Refunds policy.

Governing law

These terms are governed by the laws of the State of Maryland, without regard to conflict-of-law rules. If a dispute arises, the courts located in Maryland will have jurisdiction.

Changes

We may update these terms from time to time. The effective date above will change when we do. The current version will always be posted on this page. If you continue to use the site or our services after an update, the revised terms apply.

Contact

PW Tailoring
1014 W 36th Street
Baltimore, MD 21211
(443) 351-8801
phillip@pwtailoring.com