Returns & Refunds

Effective November 12, 2026

PW Tailoring is committed to delivering garments of exceptional quality and fit. Because each garment is made specifically for the individual client, custom and made-to-order orders are final and cannot be returned or refunded.

This includes made-to-measure clothing such as suits, jackets, shirts, trousers, and outerwear, as well as made-to-order pieces such as our selvedge jeans.

Payment and cancellation

A deposit of half the order total is due when you place the order. The remaining half is due before you leave with the garment. Once cloth has been cut for your order, the order cannot be cancelled.

Fit and alterations

When your garment arrives, we will contact you to schedule a final fitting. If alterations are needed, we handle them promptly to bring the finished piece to our standard for fit and balance.

Quality

If a garment is found, in PW Tailoring’s sole discretion, to have a material issue in workmanship, quality, or fit that cannot be reasonably resolved through alteration, PW Tailoring may elect to replace the garment.

Questions

If you have a question about an order, email phillip@pwtailoring.com or call (443) 351-8801.